Advanced Mediation Training Los Angeles County Bar Association

Project Description

Why

To train aspiring mediators in techniques to deal and stay in neutrality with difficult people

What they learned

  • Cultural Awareness (How shared, learned, symbolic system of values, beliefs, and attitudes shape and influence perception and behavior)
  • How values and norms shape our behavior
  • Awareness of how identity groups affect behavior
  • Conflict styles: how to identify and deal with the different styles
  • How to deal with difficult people
  • How to use EAR (Empathy, Attention, Respect) statements
  • How empathy is vital to mediator effectiveness
  • Awareness of our own triggers

Results

  • Graduates of certificate program better equipped to be more effective as mediators
  • Increase in respect of Los Angeles County Bar Association for offering enhanced professional training

Project Details

  • WhoLos Angeles County Bar Association
  • WhatAdvanced Mediation Training
  • WhenMay 2015
  • WhereLACBA Downtown Los Angeles