Conflict Resolution Training Los Angeles County Sheriff’s Department

Project Description

Why

To enhance self-awareness and learn skills to interact with the public in more collaborative ways

What they learned

  • Their default Conflict Style and how to recognize the conflict styles of others
  • To slow down their decision-making process, when possible, to interact effectively with members of the public
  • Communication skills such as Active Listening
  • Cultural awareness
  • Increased understanding of and dealing effectively with difficult people

Results

  • No SCR (Service Comment Reports – or “complaints”) for many weeks
  • Captain desired more training and wants training expanded throughout LASD
  • Increased self-awareness including body language, tone of voice, and facial expressions.
  • Instruction on active listening so that they can more effectively respond to the needs of the community

Project Details

  • WhoLos Angeles County Sheriff’s Department
  • WhatConflict Resolution Training
  • WhenJune 2015
  • WhereLASD, Marina del Rey Station